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30-DAY MONEY-BACK GUARANTEE

30-DAY MONEY-BACK GUARANTEE

We love our products and are confident that you will too! That’s why we offer a 30-day money-back guarantee. If the product doesn’t meet your expectations, simply return it for a full refund.

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes, we offer free tracked shipping on US orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

Can I return an item if it doesn’t fit or if I don’t like it?

Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition.

How can I track my order?

Once your order has been processed, you will receive a confirmation email with your personal tracking number.

How do I choose the right size?

Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort.

What payment methods do you accept?

Credit Cards (Visa & Mastercard), Apple Pay, Google Pay, and Shop Pay.

Is my payment secure?

Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location.

How can I contact you if I have questions?

Our customer support team is always happy to help. We usually reply within 24 hours.

FREE SHIPPING

Throughout the US

SECURE PAYMENT

Your security is our priority. Every payment is fully encrypted and 100% protected.

CUSTOMER SERVICE

Email: 
support@jessicajohn-charleston.com

Business Days: Monday To Friday, 9:00 AM – 5:00 PM (Eastern Time)